Billing FAQ

Automatic payments are convenient for everyone! If you wish to sign up, you can do so through the customer portal or by contacting our Customer Service team at customerservice@americanpest.net or 301-891-2600.

We want to make your payments as convenient as possible, so we recommend signing up for monthly payments. Quarterly or annual payment plans are also available. 

General pest control plans include seasonal outside service and unlimited service calls for extra or interior treatments as needed. The monthly service fee reflects both services. 

We likely sent an invoice because the credit card on file has expired, or you have not signed up for automatic payments. You can update this information yourself in our customer portal or by contacting us. 

Call us at 301-891-2600 or email us at customerservice@americanpest.net and let us know you want your invoices emailed moving forward.

At the present time, American Pest does not charge late fees or finance charges.

You can update your information anytime on our customer portal. You may also contact our customer service team at 301-891-2600, Monday-Friday from 7am to 6pm EST and Saturday from 8am to 1pm EST. Any customer service representative can update billing information. 

A statement is a snapshot of anything outstanding on your account, whether it is a credit, current invoice, or past due invoice.  There are times when a statement has been sent out after the payment has been received. To verify your account is in positive standing, please visit the customer portal or give us a call at 301-891-2600.

We may not have received the payment you sent, or your payment was not allowed by your bank or credit card company. Please contact our collections team to verify payment has been received. The internal collections team can be reached at 301-232-5872.

Service cancellations require 30 days’ notice, so you will continue to be charged during that period. Of course, if you have additional service needs during that time, we will be happy to schedule a technician for you.

Perhaps you missed a payment, or your credit card or check was declined. If you have a credit card on file with us, please verify that it has not expired. You can always view your account via the online portal to verify your account status.

American Pest uses a third-party vendor to mail and email invoices. However, American Pest is responsible for the content that is included on the invoices. If you have any billing concerns, please contact our billing department at billing@americanpest.net.

If you are inquiring about an outstanding invoice from American Pest, please reach out to collections@americanpest.net. 

If you are a vendor inquiring about an outstanding invoice or requesting a payment from American Pest, please reach out to ap.invoice@americanpest.net.

If you are a business and have other questions about invoices you have received, please contact acctsrec@americanpest.net.