Billing FAQ

Your credit card has expired or you are not set on Auto-bill. Please contact us in the event that your card has expired or to verify your account is set to Auto-Bill

At the present time, American Pest does not charge late fees or finance charges

Any customer service representative can update billing information. Please send an email to customerservice@americanpest.net or give us a call at 301-891-2600.

Accounts Receivable can be reached at Acctsrec@americanpest.net. If you have a question regarding an outstanding invoice. Please reach out to our Collections team at collections@americanpest.net.

We have an internal collections department and all accounts and payments are handled there first. However, if payment is not received within 180 days it is outsourced to a third-party collections agency called A.R.M. Solutions Collection Agency.  They can be contacted at 1-888-772-6468

Call us at 301-891-2600 or email us at customerservice@americanpest.net and let us know you want your invoices emailed moving forward.

Perhaps you missed a payment or your credit card or check was declined. If you have a credit card on file with us, please check that your credit card has not expired. You can always view your account via the online portal https://americanpest.myserviceaccount.com/login  to verify your account status.

A statement is a snapshot of anything outstanding on your account, whether it is a credit, current invoice, or past due invoice.  There are also occurrences where a statement has been sent out after the payment has been received. To verify your account is in positive standing please visit the customer portal https://americanpest.myserviceaccount.com/login or give us a call at 301-891-2600.

You may have sent us a payment but we did not receive it, or for some reason, your bank denied the payment. Please contact our collections team to verify payment has been received. The internal collections team can be reached at 301-232-5872

American Pest uses a third-party vendor to mail and email out their invoices. The third-party vendor is only responsible for mailing or emailing the invoices. They are not responsible for the content that is included on the invoices. If you have any billing concerns, please contact our billing department at billing@americanpest.net.

If you are inquiring about an invoice please reach out to Collections@americanpest.net. If you are a vendor requesting payment please reach out to ap.invoice@americanpest.net. For general inquiries please reach out to accounting@americanpest.net.