FAQ About American Pest

Yes. American Pest understands the rigors involved in achieving LEED Green building certification. That’s why we’ve employed a LEED Green Associate to help you to achieve your green building goals. At American Pest, our LEED-certified Pest Control Solutions can help to provide you with two credits toward your LEED certification. Contact us to learn more. 

American Pest has the appropriate state licensing to conduct pest control operations in its service area (Maryland, Virginia, and the District of Columbia). In addition, American Pest technicians are individually state-licensed pesticide applicators for the areas covered by their service routes.

QualityPro is 3rd party certification awarded by the National Pest Management Association to pest control companies that go above and beyond the minimum requirements for state licensing. The requirements for earning QualityPro credentials include demonstrable environmental stewardship and implementation of industry “best practices.” The honor is considered the highest mark of excellence in the industry. Click here to learn more about QualityPro.

American Pest only uses pest management products that have been tested and labeled for domestic and commercial usage by the Environmental Protection Agency. From there, the products are only used in strict adherence to their safety and MSDS labels. You can review online versions of the labels for the products we use here.

To ease the process of scheduling, tell the customer care representative if you are a new client. If you are already on service, please have your account number ready. The representative will also ask if you are a homeowner, property owner, or tenant and what type of pest(s) you are interested in having eliminated. Finally, the customer care representative will need to know whether you require an emergency service (within 24 hours) or whether the pest problem can be treated during your next service.

Receiving this reminder simply means we do not have your preferences for scheduling services. Contact our customer care representatives at any time at 301-891-2600 to schedule a specific time frame or even to tell them whether you prefer morning, afternoon, or evening appointments. If you don’t have a preference, the 7 am-6 pm arrival time will remain in effect.

You can email us anytime at customerservice@americanpest.net and a customer care representative will be in touch with you within one business day.

All residential appointments with American Pest are scheduled with a 2-hour “arrival time,” which means your technician will be at your home to begin the service within that time span. This allows our scheduling coordinators to account for traffic, weather, and other unforeseeable events that could prevent our technician from traveling to your home in a timely manner. For example, if the arrival time is from 8 am-10 am, your American Pest technician will arrive at your home as soon as 8 am, but no later than 10 am. Please keep in mind that the service may not necessarily take two hours to complete, the appointment-only confirms the expected time the technician will report to your property for the service.

American Pest schedules appointments at 2-hour intervals. This means our first appointment of the day is scheduled between 7:00-9:00 am. Our last appointment of the day is scheduled between 4:00-6:00 pm.

American Pest is easy to get to from a variety of locations as we have a variety of offices throughout the District of Columbia, Maryland, and Virginia (DMV). You can see a list of our office locations here or use google maps to locate our offices below. We highly recommend calling our customer care team in advance to ensure someone will be in the office at the time of your arrival as office staff/hours fluctuate due to the changes from the covid-19 pandemic.

American Pest is open Monday through Friday from 8:00 am to 5:30 pm.  Our Customer Care Center is staffed 24 hours and can be reached by calling 301-891-2600.

American Pest is located in Fulton, MD. Our address is 11820 West Market Place, Fulton, MD, 20759. We are conveniently situated just 42 minutes from the Washington Monument in DC and 31 minutes from the Inner Harbor of Baltimore. You can see also see a list of our other office locations here.

Fax American Pest at 301-891-2804

All career opportunities are considered via the management staff of American Pest. For a list of current openings click here. If you need to contact our HR manager for another reason, please complete the form below.

American Pest employs multiple Board Certified Entomologists(B.C.E), Associate Certified Entomologists(A.C.E.), and are constantly training our state-certified pest professionals for opportunities to get their ACE/BCE certifications. 

Kathy Heinsohn, Ph. D., B.C.E. 
Board Certified Entomologist

Dr. Kathy Heinsohn serves as a Board Certified Entomologist in Technical and Training with American Pest. She currently works in the Government Services Administration division assisting with Quality Control and maintains technical expertise on the grounds of the National Institutes of Health in Bethesda, MD. Dr. Heinsohn is the author of several pest management-related articles and is a speaker at various annual pest management meetings in the United States. Shortly after she joined American Pest in April 2010, she was highlighted as the cover story feature for the July 2010 issue of Pest Management Professional on the return of a female entomologist into the field. Dr. Heinsohn earned her Bachelor’s and Master’s of Science degrees in Zoology from Clemson University, and a Ph.D. in Urban Entomology from Purdue University.

W. Wayne White, B.C.E.
Board Certified Entomologist

Wayne White’s career with American Pest began in 1982. Today, Wayne serves as the Technical Services & Training for Anticimex. He is responsible for all technical issues and inquiries, including evaluating training practices, products, and equipment. Wayne has served as both a technician and entomologist on multiple tasks for the U.S. Department of State in conducting Integrated Pest Management Training seminars around the globe. Wayne has also made regular appearances on local and national news affiliate stations (NBC, CBS, ABC, and Fox News) as an expert consultant from the pest management industry. Wayne was featured in the Washington Post in print and online to share his knowledge of the growing bed bug epidemic. He earned a Bachelor of Science degree in Entomology from the University of Maryland and is a Board Certified Entomologist with the Entomological Society of America.